Why Even Keel Exists - 15 years later....

Why Even Keel Still Exists - 15 Years Later 
  
You may find this hard to believe but it was a negative comment on my company that sparked my positive desire to write this blog. I value all of our client reviews so much that I pay to request them and a brief response wasn't enough for yesterday's feedback. I really had to think hard about it because if it’s important to one of our clients then it is important to us! Appreciative clients shower us with detailed accounts of what we do right (thousands to be exact) and we get all warm and fuzzy. Sometimes they tell us where we can improve and we become very serious doing all that we can to quell their concerns. Room temperature off, got it, more soundproofing in one of the treatment rooms, got it, scheduling online requests, done…. and on and on. But yesterday’s feedback really made me think. Years ago I would stay up all night worried about what to do and I might have reacted defensively and too quickly. Now, almost 15 years later, I slow down and meditate on it. Sound weird? Maybe, but that's just who I am and that is part of who we at Even Keel proudly are. A unique little boutique spa with highly qualified employees and a strong desire to provide an outstanding service to our family of clients and remain in business. It is not easy to run a small business; in fact, it’s very hard work. 
  
The client’s concern surrounded their "treatment" and not their actual couples massage, which they enjoyed. They felt that their "experience" was not the same as when they visited last February. My staff held their breath as they read the review because they care about their client’s experience as much as their individual performance. Last year the couple booked on Valentine's weekend and we served cookies and champagne, which they described as luxurious. I feel awful that they didn't receive the same treats this year. We only served champagne on Valentine's Day, which fell on a Wednesday this year while they came in the following Sunday. Darn, we should have been serving it all week for the holiday (note to self, won't happen again!). In addition, the flu epidemic has filled our local hospital and knocked many of our clients and staff to their knees...cookies and any unwrapped food was not entering Even Keel this year. Too many pregnant women walking around, including a staff member. BUT, we could have done something... 
  
In the last paragraph I did what I said I wouldn't and fell into excuse mode. I apologize! When it comes to client satisfaction there are NO excuses. The reason I am so appreciative of the only review that ever drove me to write a blog about it is because it made me think about who we really are. What does Even Keel represent? We are about to expand and add a meditation and mindfulness center. Years ago I added the word "wellness" to our name and we are currently trying to learn what our clients desire that we may not be giving them. Are we on the money? In this review we were compared to another spa whose pricing structure is on par with ours and always serves goodies… not just on Hallmark Holidays. I thought "Do they pay their staff excellent earnings, do they have very little staff turnover, do they use top quality (stupid expensive) products and not charge extra for "deep tissue"? Well we do…. but who cares, as what really matters is: do our clients come back time and time again for many years? Do our clients trust us enough to bring their children, grandparents, uncles, and aunts? Do our clients allow us to touch their newly replaced hips, do they breath a deep sigh as we care for their body that is battling cancer, do they say “help me calm my troubled mind and also my body” and most importantly…do they care enough to tell us when we fail and hug us when we succeed. The answer to all of the above is a resounding…. yes. And if I have to find a way to add cookies and champagne every day, well I might… but I doubt it. There are so many spa choices in the world and we are grateful to all who choose Even Keel.  May your choices fit your needs and may we serve our clients another 15 years and keep getting better at it every day.  
  
May your day be filled with peace and a body that will last, 
 
Alexa 


Comments

Security Check
Please enter the text below
CaptchaImage
Can't read text above? Try another text.
Chris Greenwelt
Chris Greenwelt
This is not a good thing at all because as per recommendations by dissertation writing services, everything that is new for these all companies.
phamyen
phamyen
Thanks for your insight for your fantastic posting. I’m glad I have taken the time to see this Mutilate A Doll 2
selfie
selfie
Glad to visit your blog, I look forward to more good articles and I think we all like to thank so many good articles, blog to share with us.
Rashpal singh dhaliwal
Rashpal singh dhaliwal
Rashpal singh dhaliwal
Rashpal singh dhaliwal
thutrangctp
thutrangctp
Although very difficult, but I think to accept the truth. My children it affected a lot, we have moved to a new place and is gradually adapting to it. baixar whatsapp gratis
Bhavish
Bhavish
VIGYAN DHARA is the first Indian IIT-JEE/ NEET/AIIMS coaching Institute which is purely based on Historical Indian Education System that is the Gurukul Tradition of Education where students leave their homes during their studies.
PMT coaching institute in hisar
Acting classes in Delhi
IIT coaching institute in hisar
Bhavish
Bhavish
Our academic pursuits, along with a range of extracurricular activities, help in honing a child's skills and ensuring that he/she grows to be a mature and responsible citizen.
top school in greater noida
admission 2018 top school in greater Noida
selfie
selfie
Our journey started as frontrunner to bring Apple technology to the Indian subcontinent. Today, SRSG has emerged as one of the leading full-service player offering an array of products and services for system integration, broadcast consultancy, IT infrastructure services, maintenance services and digital archiving services for the broadcast industry.
Apple product dealers in delhi
Apple authorized service center in Kolkata
FM Channel License
Media office interiors
Apple Product Dealers in Ahmedabad
selfie
selfie
Engineering as a subject combines mathematics, logic and science to find solutions to our daily life problems. Over the last few decades, engineering as a profession has seen vast expansion.
Engineering college in Chandigarh
Civil Engineering college in Punjab
Best Engineering College in North India
Cgc Admission
MBA college in punjab
Best Agriculture College in chandigarh
muneebkhatri
muneebkhatri
Three are usually cheap Ralph Lauren available for sale each and every time you wish to buy. www.weightwatcherspointscalculator.com
muneebkhatri
muneebkhatri
wow, great, I was wondering how to cure acne naturally. and found your site by google, learned a lot, now i’m a bit clear. I’ve bookmark your site and also add rss. keep us updated buy essay UK
co workers
co workers
I was surfing net and fortunately came across this site and found very interesting stuff here. Its really fun to read. I enjoyed a lot. Thanks for sharing this wonderful information. Selenium
lifetime
lifetime
Truly, this article is really one of the very best in the history of articles. I am a antique ’Article’ collector and I sometimes read some new articles if I find them interesting. And I found this one pretty fascinating and it should go into my collection. Very good work! Cucumber
lifetime
lifetime
I don’t think many of websites provide this type of information. Carrots
lifetime
lifetime
First You got a great blog .I will be interested in more similar topics. i see you got really very useful topics, i will be always checking your blog thanks. Watermelon
lifetime
lifetime
Your work is very good and I appreciate you and hopping for some more informative posts Carbohydrates
Nexstair
Nexstair
I am very enjoyed for this blog. Its an informative topic. It help me very much to solve some problems. Its opportunity are so fantastic and working style so speedy. Avocado
lifetime
lifetime
We are really grateful for your blog post. You will find a lot of approaches after visiting your post. Great work Leeks
co workers
co workers
I am genuinely thankful to the holder of this web page who has shared this wonderful paragraph at at this place Ginger
Mosko
Mosko
We all happy to do service for keel exists essay mama reviews. Last fifteen years they were given the updates to maintain the values and essay books. Then everyone happy to read the values and essay instructions from online.